Using the website
The website supports keyboard navigation, visible focus indicators, readable colour contrast, responsive layouts and browser zoom. Essential information appears without entrance animations. Questions can be expanded using a keyboard or touch.
The email enquiry tool has labelled fields and uses your browser’s validation. You can contact us directly by phone or email if you prefer.
Alternative formats and support
If you need information explained, a different format or help communicating with us, email [email protected] or call 0191 312 1022. Tell us what would work best for you.
Report a barrier
Please tell us which page or task caused a problem and, if you can, the device, browser or assistive technology you were using. We will review the issue and discuss another way to provide the information.
Our approach to improvement
We aim to meet WCAG 2.2 Level AA. This is an ongoing accessibility commitment, not a claim of independent certification. Third-party websites and email applications may behave differently.
Access to the accommodation
Website accessibility is separate from physical access to the home. Please read the accommodation accessibility information and discuss individual requirements with the team.